How do I find my subscription controls?
Go to Billing in account settings and check the controls for your current subscription and payment method. If the action you need is missing, email support from the address linked to the account.
Support for Nano Banana 2.1
Get help with Nano Banana 2.1
A reference will not upload, a result is missing, or a payment needs checking? Tell us which part of your image workflow needs attention and include the relevant record.
Useful next steps
Check the record before you write
These account pages and details can help you explain a subscription, purchase, or generation problem.
What should I include in a refund request?
Read the Refund Policy for the applicable conditions. Then send your order reference and the reason for your request from your account email. We will review the request against the policy and the transaction record.
How do I report an image task or reference problem?
Include the task ID if one exists, the selected model, the approximate time, and the error message or affected step. A screenshot can help explain an upload or preview issue; remove sensitive information before sending it.
How can I query a charge I do not recognize?
Send your account email, payment date, amount, and the transaction reference provided by the payment service. Tell us whether the charge appears more than once or does not match a purchase you expected. Do not send a full card number.
Explain the part that needs attention
Send your question to support@nano-banana21.org with the relevant details. If you are following up on the same issue, keep the conversation in the existing email thread.